PROBLEMS WHEN TRYING TO LOGON CHUM FORUM
Occasionally, you may experience problems when you try to logon Chum Forum. Our servers are maintained regurlary and are very robust. The service we pay for has rarely broken down nor developed a fault since 2004. Therefore, minor problems, such as being unable to logon, are usually local issues on your computer. The tips shown below are posted to help you attempt to clear some of the many common causes of logon failures.
• GET RID OF ALL YOUR OLD CHUM FORUM SHORTCUTS
We strongly recommend you logon by always typing www.chumforum.com in your browser address bar to go to our Home Page. Using old outdated shortcuts that you created yourself is not good practice. Chum Forum is updated continuously to bring you the best service. Sometimes, paths, links and locations have to be changed. Whenever you log into Chum Forum, "cookies" are sent to your computer. This is not us spying on you - cookies are a standard internet protocol which attempt to make things work better. If you logon to Chum Forum using an old outdated shortcut you will get old outdated cookies which will clash with our newest cookies and cause problems. Get rid of old shortcuts. Don't try to fix them - just delete them and then create new ones if you wish to use shortcuts.
• CLEARING MEMORY (RAM) BY A FRESH RESTART
One of the simplest thing to do is to switch your computer off. Wait 60 seconds. Switch back on. Logon to Chum Forum. This may sound absurd but most often it works. Windows and computer memory (RAM) get confused if you have been using your computer for a long while without switching it off. Switching off flushes out these very common problems.
• CLEAR YOUR CACHE (ALSO KNOWN AS "TEMPORARY INTERNET FILES")
Another simple thing to do is to clear your computer "cache". Your cache is an area set aside on your hard drive that collects a lot of very small files and images from all the internet websites you have visited recently. There are many many reasons why cookies are useful. One good reason is they are sent and stored in your cache to make it faster for you to log into those sites again in the future. The technique to clear your cache varies and depends on the browser you use.
Hint: click here » CLEAR CACHE for details on how to clear the cache created by your browser.
• INTERNET SUPPLY UNIT (ISU) DEFAULT RESET
Sometimes the simple actions listed above will not work. The problem may lie deep inside your internet supply unit (ISU). Your cable/modem/router/server/wireless transmitter/broadband box, can become overloaded and confused. To clear this problem, switch off your computer completely. Next pull out the power cord from the back of your ISU. Wait at least 60 seconds. Plug in the power cord back into your ISU and switch on. Wait until the flickering lights stabilise. Switch your computer on.
Hint: it is always good practice to switch off your internet supply unit overnight or if you don't use if for a long time.
• LAPTOP ISSUES
Laptops using wireless connections to access the internet often misbehave. The tiniest interruption of the signal, whether caused by the unit's battery or from the wireless source, will result in power surges which cause spikes and corrupt the path used by the laptop for its wireless connection. Switch the laptop off. Then back on. This will restore the connection.
• TABLETS AND OTHER HAND-HELD DEVICES
In March 2014, we changed our database engine to vBulletin version 5.1.0, which made Chum Forum compatible with most tablets and many other hand-held devices such as mobile phones or playstations. However, there are dozens of individual models using dozens of different operating systems. This makes it impossible to ensure our humble Chum Forum will operate on every device available. Apple and Samsung tablets pick up Chum Forum excellently and adjust to full screen viewing automatically. However, videos and certain images cannot be rendered even on Apple or Samsung tablets. There is nothing we can do to assist with problems on these or any other hand-held devices.
If none of the above tips works, it is difficult to recommend a cure since every fault that occurs is an individual problem and you may be experiencing a local issue problem in your environment.
We have many members who are experts in their own way. If your problems do not go away, make a post in Zibala's Clinic, describe your problem exactly and precisely, and someone will post an answer if one is available for your own circumstances.
Finally, if you were able to resolve your problem yourself, please post the way you did it. That way, we may built an armoury of do-it-yourself cures for other members to use.